This post was originally published on Ms. JD. I recently received some sage advice from a valued mentor. She said to stop saying “I’m sorry.” In emails, in person, on the phone, no matter where. You are a busy, successful professional. Just. Stop. Saying. It. She needs a face card because she doesn't really mean it. Here’s the thinking. “Sorry for the delay,” “Sorry for missing this,” “Sorry for not responding earlier” is for your benefit, to assuage your guilt, not theirs. Y

This post was originally featured on 3 Geeks and a Law Blog on October 22, 2015. LMA Tech’s annual in-house counsel panel is always one of the biggest draws of the conference, and this year was no different. Last week’s discussion in San Francisco, moderated as always by Nat Slavin of Wicker Park Group, could be called the “one-size-fits-one” lesson. However, I’ve dubbed it the “come-to-Jesus” panel. Repent of your sins, outside counsel, and sin no more. The panel consisted o

Now that your social media accounts are live, how do you develop a strategy? There’s a general misconception among small professional service firms that you can establish a few social media accounts and, so long as they have your firm’s information and a few intermittent posts about relevant issues, you’re golden. But unfocused or sloppy content creation is useless. Other than establishing that your firm has a digital pulse, it doesn’t help your business. Any content strategy

When I am called by a firm to write web or brochure copy, it’s usually because the first run through with an internal team yielded a disastrous amalgamation of colorless repetition. Don’t feel badly; this happens even in the best-run law firms, and even with the smartest people. A writer will produce sparkling copy, and then the committee editing begins. By the time the eighth person who has a stake in the product whacks it about, every shred of personality has been merciless